Refund Policy

You have 14 days from the delivery date to request a return for most items.

To be eligible, your item must be:

• Unused and in the same condition you received it
• In its original packaging with all tags, labels, and accessories included
• Accompanied by proof of purchase (order number or receipt)

Damaged or defective items have a separate 7-day reporting window — see Section 7 for details.

For health, safety, and hygiene reasons, the following items cannot be returned:

• Personal care or hygiene products that have been opened (e.g., baby pacifiers, feeding accessories)
• Items marked as "Final Sale" at the time of purchase
• Gift cards and digital products
• Items damaged by misuse, accident, or normal wear and tear
• Items returned after the 14-day window without prior approval

Not sure if your item qualifies? Email us at support@cookku.com before sending it back — we will let you know.

Follow these simple steps:

1. Email us Send an email to support@cookku.com within 14 days of delivery. Include your order number, the item(s) you wish to return, the reason, and photos (if damaged or incorrect).
2. Receive approval & RMA Our support team will review your request within 1-2 business days and email you a Return Merchandise Authorization (RMA) number along with the closest return shipping address.
3. Ship the item (if needed) For items under $25 that arrived damaged or defective, we may issue a refund without requiring a return — just send us photos. For other returns, pack the item securely with the RMA number on the outside, and ship using a tracked method.
4. Inspection & refund Once we receive and inspect your return, we will notify you and process your refund within 3-5 business days.

This depends on the reason for your return:

For damaged, defective, or incorrect items, we will provide a prepaid return label after photo verification.

Here is what to expect after we receive your return:

You will receive an email confirmation as soon as the refund is processed. Total time from package receipt to money in your account is typically 9-18 business days, mostly driven by your bank's processing time.

In some cases, we may issue a partial refund instead of a full refund:

• Items returned with obvious signs of use
• Items not in original packaging
• Items missing parts or accessories
• Items returned more than 14 days after delivery (case-by-case)

The amount of the partial refund will be determined based on the item's condition.

We are sorry if your item arrived damaged or does not work properly. To resolve quickly:

• Email support@cookku.com within 7 days of delivery
• Include your order number, clear photos of the damage, and a brief description
• We will respond within 24 hours with a solution

You can choose between:

• A free replacement shipped at no cost to you
• A full refund to your original payment method

Why a separate 7-day window? Because shipping damage is easiest to verify shortly after delivery — package photos and carrier records help us process your claim faster.

If you received a different item than what you ordered, contact us within 7 days of delivery. We will send you the correct item right away and provide a free return label for the incorrect one.

We do not offer direct exchanges, but here is the fastest way to swap an item:

1. Place a new order for the item you want
2. Email us to start the return for the original item
3. Receive a refund for the original item once we get it back

This way, you get your new item faster than waiting for a traditional exchange.

You can cancel your order within 12 hours of placing it for a full refund. After 12 hours, your order may already be in processing and cannot be canceled — but you can still return it after delivery under our 14-day return policy.

To cancel an order, email support@cookku.com with your order number as soon as possible.

If you have not received your refund within the timeframe above:

• Check your bank account again carefully
• Contact your credit card company — it may take some time before the refund is officially posted
• Contact your bank — there is often processing time before a refund posts

If you have done all of this and still have not received your refund, email support@cookku.com.

Items purchased on sale are eligible for return under the same 14-day policy, unless marked as "Final Sale" at the time of purchase. Refunds for sale items will be issued at the discounted price paid.

If you have an issue with your order, please reach out to us first at support@cookku.com. We respond within 24 hours and can usually resolve any concern faster than a payment dispute.

Filing a chargeback or PayPal dispute before contacting us may delay your resolution because the funds get held by your bank during investigation.

Nothing in this policy affects your statutory rights under applicable consumer protection laws in your state or country. If your local law gives you stronger protection than this policy, those local rights apply.