Privacy Policy
Your privacy and data security matter to us. This page explains what we collect, how we use it, and the rights you have over your information.
Last updated: May 30, 2026
Privacy at a glance
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We never sell your personal data We only share with trusted service providers needed to fulfill your order.
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SSL-encrypted & PCI-compliant All payments processed through secure, certified gateways.
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You control your data Access, correct, or delete your information anytime — we respond within 30 days.
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Easy opt-out Unsubscribe from marketing anytime via email link or one click.
At Cookku.com, operated by Nova Commerce LLC, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, who we share it with, and the rights you have over your information. By using our website, you agree to the terms outlined below.
Table of contents
1 Information We Collect
Personal Information You Provide
When you interact with Cookku.com, we may collect:
- Full name
- Email address
- Phone number
- Billing and shipping addresses
- Payment confirmation details (we do not store full credit card numbers)
- Order history and purchase records
- Customer support communications
- Account credentials (if you create an account)
Information Collected Automatically
- IP address and approximate location
- Browser type, operating system, and device type
- Pages viewed, time spent on site, and referral source
- Cookies and similar tracking technologies (see Section 4)
When We Collect This Information
- When you place an order or create an account
- When you subscribe to our email newsletter
- When you contact our customer support team
- When you browse our website or interact with our ads
2 How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Deliver products and provide order updates
- Respond to customer support inquiries
- Send marketing emails (with your consent — opt out anytime)
- Improve our website, products, and customer experience
- Detect and prevent fraud, abuse, or security incidents
- Comply with legal obligations
3 How We Share Your Information
We do not sell your personal information for monetary compensation. We share data only with trusted service providers who help us operate our business.
Service Providers
| Category | Examples | Purpose |
|---|---|---|
| E-commerce platform | Shopify Inc. | Store hosting and order management |
| Payment processing | Shopify Payments, PayPal, Shop Pay | Process customer payments securely |
| Shipping & fulfillment | USPS, UPS, FedEx, DHL | Deliver your orders |
| Email marketing | Klaviyo, Mailchimp | Send order updates and (with consent) marketing emails |
| Analytics | Google Analytics, Microsoft Clarity | Understand site usage and improve experience |
| Advertising | Meta (Facebook), TikTok, Google Ads | Show relevant ads based on interests |
| Customer support | Helpdesk and live chat services | Respond to customer inquiries |
These providers are contractually required to protect your data and use it only for the purposes we specify.
Legal Disclosures
We may disclose information if required by law, court order, or to protect our rights, property, or the safety of others.
Business Transfers
If Nova Commerce LLC is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction. You will be notified before your information is transferred and becomes subject to a different privacy policy.
4 Cookies & Tracking Technologies
We use the following types of cookies and tracking tools:
| Type | Purpose |
|---|---|
| Essential | Required for website functionality (cart, checkout, login). Cannot be disabled. |
| Analytics | Google Analytics, Microsoft Clarity — understand how visitors use our site. |
| Advertising | Meta Pixel, TikTok Pixel, Google Ads — show relevant ads. |
| Preference | Remember your settings (language, currency, recently viewed). |
You can disable cookies through your browser settings. Note that disabling certain cookies may affect website functionality (cart, checkout).
Do Not Track Signals
Our website does not currently respond to "Do Not Track" browser signals. However, we honor opt-out requests from California residents and other applicable privacy rights — see Section 6.
5 Data Security & Retention
We implement reasonable administrative, technical, and physical safeguards to protect your information, including SSL encryption for all transactions and PCI-compliant payment processing. However, no method of internet transmission is 100% secure.
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
Typical retention periods
| Data type | Retention period |
|---|---|
| Order and transaction records | 7 years (tax and accounting) |
| Marketing data | Until you unsubscribe |
| Account data | Until you request deletion |
| Analytics data | 26 months (Google Analytics default) |
| Support tickets | 3 years |
6 Your Privacy Rights
Depending on where you live, you may have specific rights regarding your personal data. Below is a summary by region.
USA — California CCPA / CPRA
If you are a California resident, you have the right to:
- Know — Request what personal information we have collected about you
- Delete — Request deletion of your personal information
- Correct — Request correction of inaccurate personal information
- Opt-Out of Sale/Sharing — Although we do not sell your data, you may opt out of cross-context behavioral advertising
- Limit Use of Sensitive Information — Restrict how we use sensitive personal data
- Non-Discrimination — Receive equal service regardless of exercising your rights
To exercise these rights, email support@cookku.com with the subject line "California Privacy Request."
EU / UK GDPR
If you are located in the EU or UK, you have additional rights, including:
- Access — Obtain a copy of your personal data
- Rectification — Correct inaccurate or incomplete data
- Erasure ("right to be forgotten") — Request deletion of your data
- Restriction — Limit how we process your data
- Data Portability — Receive your data in a structured, machine-readable format
- Object — Object to processing based on legitimate interests or for marketing
- Withdraw Consent — Withdraw consent at any time where processing is based on consent
- Lodge a complaint — File a complaint with your local data protection authority
To exercise these rights, email support@cookku.com with the subject line "GDPR Request."
All Customers Universal Rights
Regardless of location, you may:
- Access your personal data
- Request corrections to inaccurate information
- Request deletion of your data (subject to legal obligations)
- Opt out of marketing emails by clicking "unsubscribe" in any email
7 Third-Party Links
Our website may contain links to third-party websites (such as social media platforms). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before sharing any personal information.
8 Children's Privacy
Our website is not directed to children under 13 years of age (in compliance with the U.S. Children's Online Privacy Protection Act, or COPPA). We do not knowingly collect personal information from children under 13.
If you believe a child has provided us with information, please contact us immediately at support@cookku.com and we will delete it.
9 International Data Transfers
Cookku.com is operated from the United States. If you access our website from outside the U.S., please note that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country.
For EU/UK residents, when your data is transferred to the U.S., we rely on appropriate safeguards such as Standard Contractual Clauses approved by the European Commission to protect your information.
10 Marketing Communications
We comply with the U.S. CAN-SPAM Act and applicable email marketing laws. You may opt out of marketing emails at any time by:
- Clicking the "unsubscribe" link in any marketing email
- Emailing support@cookku.com with "Unsubscribe" in the subject line
If we offer SMS marketing, separate opt-in consent will be required, and you can cancel by replying STOP to any SMS.
11 Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The "Last updated" date at the top reflects the most recent revision. For material changes, we will notify you via email or a prominent notice on our website at least 7 days before they take effect.
12 Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:
Privacy Inquiries
Email: support@cookku.com
We respond within 24 hours, Monday through Friday.
Nova Commerce LLC
1001 S Main St, Ste 600, Kalispell, MT 59901, United States
This Privacy Policy works alongside our Terms of Service, Shipping Policy, and Refund Policy.
Questions about your privacy?
Our team is happy to help. We respond within 24 hours, Monday through Friday.
Email support@cookku.com